Returns

9/16/2013

We do not accept returns on custom or built-to-order parts, and we absolutely do not accept returns without a prior authorization.  There are no returns after 30 days.  Please be sure of what you are ordering before you place your order. Some returns on unused, unopened merchandise will be accepted with prior authorization only, with a 20% restocking fee.  Shipping is non-refundable in all cases.  If you send an unauthorized return, we will refuse the shipment. We do not refund shipping charges under any circumstances and you must ship returns back prepaid.  If they are sent COD or postage due, we will refuse them. If there are manufacturing defects, we will fix those errors for a period of 30 days past receipt of your order. Defects are defined as problems with the product or it's individual parts that keeps it from being usable without major modifications, and that these issues are not caused by the vehicle's condition, interference from other parts or modifications done to the vehicle, or improper installation or modifications done to the product, at our discretion. Other conditions may apply at our discretion as needed.  Inspect all shipments immediately upon delivery.  Missing parts, incorrect parts, or shipping damages must be reported within 10 days of receipt of your order, and all packaging materials must be saved until the shipping company has closed out the claim investigation.  Our goal is to provide you with quality parts that you will be happy with, but we are not responsible for damages or issues that are caused by others, including shipping, installation, maintenance, and general wear and tear. We are not responsible for parts ordered incorrectly by the customer - we build/fulfill your order based on the information you provide us. It is your responsibility to order the correct parts.  Our goal is to provide you with a great shopping experience and great products, however we are not a test-drive facility.  Once you order parts, they belong to you.  We are here to help you order the correct parts if you are unsure of what you need. 

Any refunds given after 30 days are issued as store credit only, this is at our discretion and we do not typically issue refunds after 30 days unless we deem that there are extenuating circumstances. 

If you receive a product that is faulty or defective, we will exchange that product and cover shipping expenses both ways for a period of up to 30 days after receipt.  After that, our standard warranty goes into effect.