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Shipping Info

Shipping Times from Dodge Off Road using UPS Ground

This map shows how long it takes a package to get to you once it leaves DOR.  We ship UPS daily, Monday through Friday.  

If you select USPS shipping, please understand that your order won't ship the same day, even if the order is in stock.  There is a one day delay with all USPS shipments between the time we schedule the pickup and when they come get the packages.  So if USPS shipping is one day faster, it will actually be the same since UPS orders go out the same day when in stock. 

Please see below for more info on what stages an order goes through before it ships. 
 

UPS Ship Times


Please Note: This is not how long it takes for your order to arrive once ordered; this is how long it takes to arrive once shipped.  Many products have lead times and do not ship the same day.  This map does not apply to drop ships.  Most manufacturers are on the coasts, so the days in transit are totally different for drop ships. 


Status Updates

We use a semi-automated system to keep you up to date on where your order is in the process.  Here are some definitions of what each stage means.  You will receive automatic updates each time your order moves to the next stage, but sometimes those emails are picked up by spam filters and sometimes it takes us a couple of days to change your status.  You can always check the latest status by logging into "My Account" on our site.  We use the website for order updates, which saves us time and helps get orders out faster.  Please note that all build times are estimated to the best of our ability, but things do happen on a regular basis that slow down our ability to ship products.  From equipment failures to supplier issues, there are some things that are out of our control.  We do our best to ship your order as quickly as possible.  

New - You have submitted your order and your payment has been collected by our system.  This is all done without our involvement; we do not run cards here - the site does it when you click the checkout button.

Processing - We have received your order in our office and have now seen the order.  This is the stage where we order supplies if needed, and put you in line for a build or drop ship.  If your order is drop shipped or in stock, you will see your order skip straight to packaging and then shipped status. 

Preparing to Build - Your order is now being made in our shop.  Typically this is when the parts are being cut out on our CNC table, or the tubing is cut and/or bent, etc.  All welding prep is done at this stage. 

Welding - Your parts have been prepared for welding and are now in the welding department.  This stage can take anywhere from a day to several weeks, depending on how many orders are ahead of yours. 

Powder Coating - Your parts have been welded and are now in the finishing stage, where we will clean them up, prep them, powder coat them, and let them cure.  This stage can take anywhere from one day to two weeks.

Packaging - This is the final stage before your order is shipped.  For us, packaging involves more than just wrapping up your parts and throwing them in a box.  We test fit everything before it gets boxed up.  All tube work will be tapped to clean up the threads, all bushings and joints are put together and inspected, all of the hardware packs are put together, instructions printed, and the final result is checked for accuracy.  We do extensive quality control in the packaging stage.   If the parts are not perfect, we will send them back to an earlier stage to have them fixed or in some cases completely replaced. 

Shipped - Your order has passed inspection, has been boxed up with great care, and has left our shop.  Tracking information is typically a UPS number, however we do ship USPS on occasion and in some cases tracking info will not be available on those orders.  

Partial - This means that part of your order has been shipped, and another part is still being made/packaged.  Your order is not marked as shipped until every item on your order has left our shop. 


If you order a part that is listed as "drop shipped from manufacturer" or simply "drop ship," that means these parts are not stocked by DOR and are shipped directly from the manufacturer.  We do not guarantee these items to be in stock.  If they are in stock, they will ship immediately.  Sometimes the manufacturers are in between runs on that particular part and it can take several weeks for your part to ship.  As always, if you need a part by a particular date, email us prior to placing your order so we can check on the stock status of those parts. 

We provide tracking info on all shipments, and this will be emailed to you when the order is shipped.  You can also get the tracking info from the order status section of "My Account" on our site.