If your order does not ship within the estimated time provided, we are not under any obligation to upgrade your shipping or provide other means of delivering the products by a certain date, or accept a return on the order, unless those terms were discussed prior to the sale. Your order is final once it is accepted by Dodge Off Road, LLC, and once we have begun building your parts.
You must consent to receiving electronic notifications about the status of your order by providing an email address when you check out. If you do not provide an email address, you waive the ability to track the progress of your order electronically, and you must call us to receive this information. We use our ecommerce software to keep all customers up to date on the status of their order from the time it is placed, to the time it is delivered. This information is available 24 hours a day, 7 days a week by logging in to "My Account" on this website, using the login info you provided at checkout. We are happy to provide this information during business hours if you call or email us.
Shipping rates are quoted out by the site when you add items to your cart and enter your shipping address. These quotes are accurate. We offer a variety of shipping services, all of which are available during check out. Because of the time it takes to get individual shipping quotes, we provide the site and have integrated it with UPS and USPS so you are able to quote it out yourself, 24 hours a day.
Lost Packages - We provide tracking info when your order is shipped. If your order does not arrive, we need to be notified within 30 days of the date it is sent out, so that we can file a lost package claim. If you notify us after 30 days, we will do our best to help, but are under no obligation to replace lost products once they leave here and are scanned by UPS, USPS, or any other shipping company. Most shipping companies only allow us 30 days to file a claim, so we must be notified immediately if your box does not show up, or shows up damaged.