Shipping Policy


Shipping Times - All of our products have lead/build times posted on their respective pages, unless that item is in stock. These build times are meant to be helpful estimates, and are in no way a guarantee. We carry a large number of products, some of them are shipped from our shop and some are drop shipped from manufacturers. The products we make at our shop are custom made at the time of your order and will take some time to complete, unless they are listed as in stock. If you have a build deadline or need the parts by a certain time, you need to email or call us before placing your order to make sure we can get the parts to you on time. We do not guarantee shipping or delivery dates as many things can happen during the course of building your parts. However we always do our best to get the order completed as quickly as possible. It is our goal to ship orders faster than estimated, but occasionally there are things that come up which are out of our control.

If your order does not ship within the estimated time provided, we are not under any obligation to upgrade your shipping or provide other means of delivering the products by a certain date, or accept a return on the order, unless those terms were discussed prior to the sale. Your order is final once it is accepted by Dodge Off Road, LLC, and once we have begun building your parts.  

You must consent to receiving electronic notifications about the status of your order by providing an email address when you check out.  If you do not provide an email address, you waive the ability to track the progress of your order electronically, and you must call us to receive this information.  We use our ecommerce software to keep all customers up to date on the status of their order from the time it is placed, to the time it is delivered.  This information is available 24 hours a day, 7 days a week by logging in to "My Account" on this website, using the login info you provided at checkout.  We are happy to provide this information during business hours if you call or email us.

Shipping rates are quoted out by the site when you add items to your cart and enter your shipping address. These quotes are accurate. We offer a variety of shipping services, all of which are available during check out. Because of the time it takes to get individual shipping quotes, we provide the site and have integrated it with UPS and USPS so you are able to quote it out yourself, 24 hours a day.

Lost Packages - We provide tracking info when your order is shipped.  If your order does not arrive, we need to be notified within 30 days of the date it is sent out, so that we can file a lost package claim.  If you notify us after 30 days, we will do our best to help, but are under no obligation to replace lost products once they leave here and are scanned by UPS, USPS, or any other shipping company.   Most shipping companies only allow us 30 days to file a claim, so we must be notified immediately if your box does not show up, or shows up damaged.