For products that are not listed as In Stock, all lead times are listed on the individual product pages. Please consult those pages for the most accurate info available, or call us and we can go over everything with you. We update our site frequently to make sure the lead times are as accurate as possible, however they are not guaranteed. We do not guarantee build or ship times due to the nature of our business. Any number of things can come up or go wrong, from suppliers to equipment to who knows what else. We try to give you a really good educated guess when it will ship, but if you are in a hurry or are the type of person to sit and check the days off of the calendar waiting on an order, you'll probably want to talk to us before ordering. We do keep our most popular products in stock as much as possible. Sometimes they sell faster than we can make them. Email us or give us a call prior to ordering if you have a time-critical situation. We will always do whatever we can to help you out if your truck is down or have other time-sensitive issues.
Has my order shipped?
You can always check your order status by logging into My Account. If your order has shipped, you will get an email with tracking info. Sometimes those emails get picked up by spam filters. You can also email our front desk at [email protected] and ask about your order status if that is easier for you. If you have your order number available, put it in the subject line.
My card was charged but the site is showing my order has not shipped yet.
The way our website works (and most sites) is that your card is charged when you place an order. We do not see or receive your card or payment info; this is all done securely and we simply get a "paid" or "not paid" status on the order. All invoices are paid in full at the time of order. We don't run your card manually or "take" money before shipping products, this is simply the way an e-commerce site works. If you have questions or concerns about this, please feel free to contact us. As noted on every single product page, as well as our Terms and Conditions page, most parts are custom made so they don't ship immediately. If the part is in stock and ready to ship, it will be noted on that product page. Please ask before ordering if you aren't sure when something will ship.
I don't like computers, and want to talk to someone on the phone.
Awesome, give us a call: 855-900-9367 ext 1. Our business is built around e-commerce but we do have a sales line for those who prefer to order over the phone. It takes a little longer than ordering online, but we're here to help.
I am being charged sales tax, what's the deal?
As of April 2017, we are required to charge sales tax on all orders regardless of what state it is being shipped to. Prior to that, there was an "internet loophole" that allowed us to not charge sales tax except on orders that were being shipped to our home state of Arkansas. Now that loophole has been closed and we are required to collect sales tax on all orders, unless you live in one of the five states that does not charge sales tax, or unless you have a sales tax certificate for your business and this is a business purchase for resale. If you live in a state without sales tax, the site will not charge you sales tax. If you have a business sales tax permit, you'll need to call us or email us to get the sales tax waived PRIOR TO placing an order. If you do it afterwards, we can't edit the invoice so we have to cancel the first order and run it again.
What are your hours?
Our hours of operation can be accessed by clicking on "Contact / Hours" at the bottom of every page on the site. Our store and phone lines are open Monday through Friday from 9:00 AM to 5:00 PM CST.
Do you offer discounts for XYZ ?
Currently, there are no discounts except for our military veterans. Occasionally we will run specials on the site, and these will be posted on the site when they are in effect. We prefer to have a no-hassle price policy - instead of offering discounts to a dozen different groups and then charging everyone else a higher price to compensate for the discounts, we just give everyone the same price and keep it simple. This means less time verifying credentials and more time focusing on what we do best - making truck parts.
I want to bring my truck to you and have some work done, or come see your shop.
Come on by. Our retail store is open Monday through Friday from 9:00 AM to 5:00 PM CST at 4854 Highway 178 West, Lakeview AR 72642. We don't do basic installs but we are available to do high end builds, and we work with a local install shop who is extremely familiar with our products. We are 3 hours from Little Rock, 4 hours from Memphis, 3 hours from Fayetteville, and 5 hours from St. Louis. Basically right in the middle of those cities, with the closest interstate being more than 2 hours away. Which brings us to our next question...
Why are you running a business in rural Arkansas? Everyone else is in big cities.
Very simply put, we are able to do things here at a much lower cost than any of our competitors. Everything is cheaper because of the low cost of living and low taxes - one dollar goes further in Arkansas than anywhere else in the country. That's why our products are about half the price of comparable products from other companies. They cannot build some of their parts for what we are retailing ours for. Our only extra expense is in shipping, however it's not that bad because we have a huge discount with UPS.
The flip side of living here is that we are in one of the best places for outdoor activities. We are surrounded by woods, national forests, national parks, and just a ton of really awesome places to play. We have two of the largest off road parks just a couple of hours away, and several others close by. We also have access to a ton of government land and private land that is perfect for four wheeling - we deal with a mixture of rocks, mud, woodsy trails, wide open creek beds (when dry) or even flat spots when our lakes are really low. We have two huge man-made lakes here and three world famous rivers, and we spend most of our weekends on the water from May to September. If you like hunting and fishing, we are in the mecca of outdoor sports. We stay here because it's a great place to live and raise a family. And ultimately, we all work to live, not the other way around.
Wow, it sounds like the coolest place in the country. Are you hiring?
We are always looking for hard-working people who know their way around a Ram truck, and who have a particular skill set. If you think you can help us out and want to live in paradise, send us an email.