Email: [email protected] (existing orders) or [email protected] (product questions)
Phone: 855-900-9367
9/20/20: Due to extremely high call volume and smaller staff due to covid-19, email is the best way to reach us. If you call and get a busy signal, that means our switchboard has too many callers on the line. Just send us a short email and we'll call you back as soon as possible. Thank you.
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Our customer service phone lines are open from 9:00 AM to 5:00 PM CST, Monday through Friday. Call us at 855-9009-DOR (855-900-9367). We are closed on holidays and weekends. If you call and we don't answer, it means that all lines are busy. Please leave a message with our answering service and we will return your call as soon as possible. If it's easier, email us and we will get back with you ASAP. Repeated calls in quick succession will get flagged by our phone system as telemarketer/robodialer and our phone system will automatically block the number. It's the only way we can keep the lines somewhat open for customers and prevent solicitors from tying up the phones. We don't want you to sit on hold, just leave a message and we'll get back to you shortly. We try to return all phone calls the same day before we leave.
If you have product questions, need tech support, or want to make a change to an existing order, please email [email protected] Tech questions are best handled via email with a picture of the issue you are having.
***PLEASE NOTE: If you don't get a reply within 24-36 hours, please check your spam/junk folder. Our messages end up there a lot more often than they should. We realize every website tells you to check your junk folder, but seriously, check it when you are expecting an email from us. We respond to all emails, if we don't respond then we didn't get the email.***
If you want to check the status of your existing order, please email us at [email protected] for expedited customer service regarding your already-placed order. Put the order number in the subject line when emailing this address.
If you prefer to order over the phone, want to check the status of your existing order, or have a quick tech question, give us a call at 855-9009-DOR. Please have your order number ready when calling in about existing orders.
Ordering online is usually faster, but if you have issues with the site or just don't like ordering online, we'll be glad to process it manually if you have 5 to 10 minutes to go over all of the options so we can make sure you get exactly what you need.