Current Holiday Schedule: We are closed January 1st, 2020. We are open regular hours on other dates, unless there is inclement weather and it is unsafe for our staff to be here.
Our customer service phone lines are open from 9:00 AM to 5:00 PM CST, Monday through Friday. Call us at 855-9009-DOR (855-900-9367). We are closed on holidays and weekends. If you call and we don't answer, it means that all lines are busy. Please leave a message and we will return your call as soon as possible. If it's easier, email us and we will get back with you ASAP. Repeated calls in quick succession will get flagged by our phone system as telemarketer/robodialer and our phone system will automatically block the number. It's the only way we can keep the lines somewhat open for customers and prevent solicitors from tying up the phones.
If you have product questions, need tech support, or want to make a change to an existing order, please email [email protected] Tech questions are best handled via email with a picture of the issue you are having.
If you want to check the status of your existing order, please email us at [email protected] for expedited customer service regarding your already-placed order. Put the order number in the subject line when emailing this address.
If you prefer to order over the phone, want to check the status of your existing order, or have a quick tech question, give us a call at 855-9009-DOR. Please have your order number ready when calling in about existing orders.
Ordering online is usually faster, but if you have issues with the site or just don't like ordering online, we'll be glad to process it manually if you have 5 to 10 minutes to go over all of the options so we can make sure you get exactly what you need.