Shipping Times from Dodge Off Road using UPS Ground
This map shows how long it takes a package to get to you once it leaves DOR. We ship UPS daily, Monday through Friday, except on major holidays.
***Please note that if you pay for expedited shipping (3 day, 2nd day, next day) that does not guarantee that the order will leave that day. The build times still apply and are not guaranteed. For any expedited shipments, please call first to verify stock before placing your order. ***
If you select USPS shipping, please understand that your order won't ship the same day, even if the order is in stock. There is a one day delay with all USPS shipments between the time we schedule the pickup and when they come get the packages. We do not recommend USPS shipments on any heavy packages (steering kits, long arms, shackle flips, etc) due to the number of lost packages and damaged products we have seen over the years. USPS is great on smaller items, but if you are ordering something big and heavy, UPS is the safest bet.
Please see below for more info on what stages an order goes through before it ships.
We use a semi-automated system to keep you up to date on where your order is in the process. Here are some definitions of what each stage means. You will receive automatic updates each time your order moves to the next stage, but sometimes those emails are picked up by spam filters and sometimes it takes us a couple of days to change your status. You can always check the latest status by logging into "My Account" on our site. We use the website for order updates, which saves us time and helps get orders out faster. Please note that all build times are estimated to the best of our ability, but things do happen on a regular basis that slow down our ability to ship products. From equipment failures to supplier issues, there are some things that are out of our control. We do our best to ship your order as quickly as possible.
Please Note: This is not how long it takes for your order to arrive once ordered; this is how long it takes to arrive once shipped. Many products have lead times and do not ship the same day. This map does not apply to drop ships. Most manufacturers are on the coasts, so the days in transit are totally different for drop ships.
Status Updates
We use a semi-automated system to keep you up to date on where your order is in the process. Here are some definitions of what each stage means. You will receive automatic updates each time your order moves to the next stage, but sometimes those emails are picked up by spam filters and sometimes it takes us a couple of days to change your status. You can always check the latest status by logging into "My Account" on our site. We use the website for order updates, which saves us time and helps get orders out faster. Please note that all build times are estimated to the best of our ability, but things do happen on a regular basis that slow down our ability to ship products. From equipment failures to supplier issues, there are some things that are out of our control. We do our best to ship your order as quickly as possible.
New - You have submitted your order and your payment has been collected by our system. This is all done without our involvement; we do not run cards here - the site does it when you click the checkout button.
Processing - We have received your order in our office and have now seen the order. This is the stage where we order supplies if needed, and put you in line for a build or drop ship. If your order is in stock, you will see your order skip straight to packaging and then shipped status. If your order is not in stock, it will go to Welding/In Production status.
Drop Shipping - This status is for orders that we do not handle here at our shop, but instead we have the entire order shipped from another warehouse. Typically this is only done on orders for steering stabilizers, coil springs, and any items that are made by another manufacturer.
Welding/In Production - This is where the magic happens, and is the longest status we have. This status means that your parts are being made in our shop, which can include being cut on our CNC plasma table, formed in our press brake, holes punches in our ironworker, tube bent in our CNC bender, tube notched in our end mill notcher, tube and bushings cut on our semi-auto bandsaw, machine work done on the CNC lathe or mill, the parts all test fit together on a jig, MIG or TIG welded, cleaned up, and ready for powdercoating (or packaging if the product is to be left bare). Most orders will stay in this status longer than all other statuses combined, but this is where the most activity happens.
Powder Coating - Your parts have been welded and are now in the finishing stage, where we will clean them up, prep them, powder coat them, and let them cure. This stage usually only lasts one day since we powdercoat in-house, but at times it can last longer when we have a heavy production run going.
Packaging - This is the final stage before your order is shipped. For us, packaging involves more than just wrapping up your parts and throwing them in a box. We test fit everything before it gets boxed up. All tube work will be tapped to clean up the threads, all bushings and joints are put together and inspected, all of the hardware packs are put together, instructions printed, and the final result is checked for accuracy. We do extensive quality control in the packaging stage. If the parts are not perfect, we will send them back to an earlier stage to have them fixed or in some cases completely replaced. When we send a part back to the shop to be corrected, the order status will not change, so it's not uncommon to see an order sit in packaging status for more than a day.
Shipped - Your order has passed inspection, has been boxed up with great care, and has left our shop. Tracking information is sent out and you can track the package here on our site or just copy and paste the number on UPS.com, USPS.com, or the freight company's website.
Partial - This means that part of your order has been shipped, and another part is still being made/packaged. Your order is not marked as shipped until every item on your order has left our shop.
If you order a part that is listed as "drop shipped from manufacturer" or simply "drop ship," that means these parts are not stocked by DOR and are shipped directly from the manufacturer. We do not guarantee these items to be in stock. If they are in stock, they will ship immediately. Sometimes the manufacturers are in between runs on that particular part and it can take several weeks for your part to ship. As always, if you need a part by a particular date, email us prior to placing your order so we can check on the stock status of those parts. We do provide tracking info from the drop shipper as soon as we get it, but sometimes there is a delay between the time it goes out and the time we get the tracking info.
We provide tracking info on all shipments, and this will be emailed to you when the order is shipped. You can also get the tracking info from the order status section of "My Account" on our site.
We often get asked "How long does it take to weld a couple of tubes and some brackets?" and the answer is really more complex than that. We never have less than 100 individual orders in production at any given time, and usually that is closer to 200-250 orders. So we batch similar products together to save time. Rather than build one shackle flip, one long arm kit, one steering kit, and so on, we build 10 shackle flips, 20 long arm kits, and 50 steering kits. This cuts down the production time per product drastically. Many of our older customers will remember when we used to build everything one at a time, individually, as the orders came in. The wait times were 10 times longer than they are now. So the answer is no, it doesn't take very long to cut, bend, and weld up one steering kit. But we're not doing one steering kit by itself - we are doing 50 of them. And that does take time. We realize that everyone wants our products and they want them to ship immediately, but part of the reason we are able to be successful year after year is that we don't have a lot of overhead in the form of inventory sitting here waiting to be sold. Building products the way we do it, we're able to do everything in house, keep costs down, and therefore keep our prices lower than other high-end manufacturers. It is a unique characteristic of our business and it has worked extremely well, so we ask our customers to be patient with us and in exchange we will provide you with the best products available for your truck.
Another thing we recommend is to not start installing anything, or dismantling your truck, until you have received all packages from us and have verified that all of the parts needed are on hand. So many times we get calls from customers who got a partial shipment, didn't notice that it was partial, and already tore their truck apart to start the install. We ship items as they are available, so you may not get the entire order in one shipment or at one time. It could be weeks or more between shipments, especially in the cases where we are drop shipping items from other manufacturers and they have backordered parts. As a general rule of thumb with all truck parts and similar items, make sure you have everything you need before you tear your truck apart, especially if your truck is your daily driver.